
See for yourself how more and more manufacturers and wholesalers are streamlining their sales process via the
MyOrderPoint real-time online service.
Start your FREE TRIAL today.
MEMBER TESTIMONIALS
Johnston Companies Dramatically Increases Management Visibility
with myOrderPoint
Michael Smith, Director of Operations at Johnston Companies, was
facing a problem many industrial distributors confront: how to get
control of the quoting process? Prior to implementing myOrderPoint,
Michael struggled with the variety of methods being used by Customer
Service Representatives (CSRs) to produce quotes. Each rep had their own
way of providing information to customers and Michael had no way to
analyzing the information.
Johnston Companies is a Missouri-based wholesale industrial
distributor with six branches located in Kansas, Oklahoma, and Missouri.
They ship product to all regions of the US and have done some shipping
to Mexico. Primarily their customers are in the Aviation and Aerospace
industries but Johnston have a number of customers in the general
manufacturing industry.
Having had personal experience working in the customer service
department, Michael understood the difficulties the employees were
facing in producing quotes in a streamlined manner. He was concerned
that as the Johnston Companies grew, they would experience an
ever-increasing problem with quote volume and an inability to retrieve
and effectively analyze the sucess of their sales process.
In 2008, the Johnston Companies decided to implement
myOrderPoint. Expectations were low due to previous experience with
quoting software, but as Michael soon discovered, the myOrderPoint
web-based software was not only easy to use; but implementation was much
faster than he expected.
Today Michael has the quoting process under control. The
real-time retrieval of customer and item information from the backoffice
enterprise system has improved information accuracy. Additionally,
because of the management tools available with myOrderPoint, Michael is
able to perform instant analysis on the business, review recently
generated quotes, and take action on those that present the best
business opportunity.
One of the major advantages of myOrderPoint is not requiring any
software to be installed on each rep's computer since myOrderPoint is
100% Internet-based software. Training the employees was simple
according to Michael: "All we did was log into the myOrderPoint site,
follow the online training, and start working. It was as simple as
that." With the online real-time interface to the ERP system there was
no need to jump from system-to-system looking up information. The data
is all in one place and it is up-to-date.
In today's business world it is imperative that companies provide
superior service to their customers. With myOrderPoint, Johnston
Companies is providing an improved quote process for their customers
while giving their management staff a better view of where their
business is and where it needs to go.